When a pipe bursts or the power goes out, the homeowner doesn't ask friends — they Google. The contractor who shows up first gets the job.
Home services marketing is the purest form of local search marketing. The customer has an urgent problem, searches on their phone, and calls the first business that looks trustworthy. The entire decision happens in 2-3 minutes. Your job: be the first result with 50+ reviews at 4.8 stars and a phone number they can tap to call. Everything else is secondary to this moment. If you win the Google search, you win the customer.
The home services marketing stack
1. Google Business Profile (where 80% of leads come from). For contractors, GBP is more important than your website. Complete: all service areas listed (every city/town you serve), all services listed individually, 30+ photos (completed projects, team at work, vehicles, before/after), emergency availability noted, license and insurance info. Post weekly: a completed project photo with a brief description. The contractors dominating the Map Pack update their GBP 2-3 times per week — it takes 5 minutes and the ranking impact is substantial.
2. Reviews (the trust signal that wins or loses jobs). A customer choosing between a plumber with 12 reviews and one with 87 reviews calls the second one every time. Build reviews systematically: after every job, send an SMS within 2 hours with the direct Google review link. Script: "Hi [Name], thanks for choosing [Company] today. If you were happy with the work, a quick Google review would mean a lot: [link]." Target: 10-15 new reviews per month. In 6 months, you have 60-90 reviews — untouchable in your local market.
3. Google Ads for emergency and high-value services. "Emergency plumber [city]" — someone searching this will pay premium prices. "AC installation [city]" — high-value seasonal keyword. Google Local Services Ads (LSA) are particularly powerful for contractors: pay per lead (not per click), Google-verified badge builds trust, and you only pay for relevant inquiries. Budget: $300-500/month on LSA + $200-300/month on standard Search Ads for high-value keywords. ROI at these budgets: typically 5-10x for well-managed campaigns.
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