Ask within 2 hours. Send the direct link. Automate it.
50+ reviews = 266% more leads. Most SMBs have 5-15.
The framework
When: 2hrs after positive interaction. How: Direct link, one tap. Who: Every happy customer. 30% review if asked.
5 channels for asking
SMS 28%. Email 20%. QR code 15%. Receipt 10%. Phone 35%.
Handling negatives
Never argue. Acknowledge, apologize, resolve privately. 45% prefer businesses that respond.
Automation
Auto-trigger SMS with review link after service. Target: 10+ new reviews/month.
Aaccount
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15 Aug 2026
